If your item is unfortunately damaged, defective or you simply changed your mind and you wish to return most items, you simply need to email:support@tarlee.uk or tarleeuk@gmail.com to get the ball rolling. It would speed up the process if you provide images and order numbers correctly while sending an email with us. A representative will be in touch and advise the process.
Our aim is to ensure every customer has full confidence when buying with us, having the liberty to return should they need or wish to and we try to make this as easy and quick as possible.
Returns will be accepted within 30 days of the delivery unless the item is custom made. Items must be received back in a re-saleable condition, with all original packaging.
If you have found the 'items damaged' or as 'not described' you have 30 days to return most items. Please provide your order number to speed up the process.
Incorrect/damaged orders will be replaced by Tarlee , although this very rarely happens .
Products can be dropped off at our return address with perfect packing and without any damages.
Collection: If you have booked for a return collection, the buyer has to hand over the item to the driver in complete packaging to the ground floor hallway. Products that are not handed over to the driver in the ground floor hallway will not be collected and the collection will be canceled.
To initiate a return, contact : tarleeuk@gmail.com or support@tarlee.uk
Please return goods to the following address : Or email us to arrange return.
White Moose Solution Trading as Tarlee Furniture
17,Paterson Court
ML3 7GW
Hamilton
United Kingdom
They will then forward the item(s) onto the relevant distribution centre to complete the process.
If your items are damaged or defective and you wish to have an exchange or advice to rectify an issue then please let us know by emailing: tarleeuk@gmail.com
Please also supply images/videos as this is very helpful to us and will enable our teams to identify your issue much faster and offer possible solutions to consider. Once a customer is to choose an option or attempt to rectify the issue, we will act accordingly.
Please note it cannot be instant as it varies on processing times both internally and externally (banks).But we shall do it as soon as we can as we know customers need their money returned asap.
However no later than:
– 15 days after we receive the goods back from you or
– 15 days after the day you provide evidence that you have returned the goods, or
The refund will be popped back onto or into the same payment method you used at the time of the initial transaction unless we have expressly agreed otherwise.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as used and will not be accepted for return.
Unfortunately, in most cases, we cannot accept returns on custom ranges or made to order items.
This is because they are often handmade by specialists and tailored to a customer’s requirements at the point of sale.
Therefore, once purchased, and the item has been passed to the relevant specialists to create, refunds will not be possible once the order is underway. In some circumstances, we may be able to cancel your order, however, there may be deductions.
We are permitted by law to reduce a refund to reflect any reduction in the value of the products if this has been caused by mishandling them in such a way that would not be permitted in the store.
Consumers will not have the legal right to any remedy for problems:
– Caused by damaging or misusing the goods, accidentally or otherwise
– Caused by attempts to repair the goods
– Customers were made aware of particular flaws before purchasing the goods.
Once products have been delivered and any statutory cooling off period has expired, no products will be accepted for return other than in our absolute discretion or where such products are damaged or defective.
